Service & FAQ
You will find our terms of delivery:
DOWNLOAD TERMS OF DELIVERY
Our enterprise is certified since July, 30th 2010 according to DIN EN ISO 9001:2008. Every year we have an audit in our house being able to guarentee our quality.
EN ISO 9000 and all following is a global recognized standard that is defined requirements to a efficential qualilty management.
AEO-certification of our enterprise no. DE AEOC 104742 (authorized economic operator, AEO authorization "Customs Simplifications"))
AEO authorized economic operator will be accord upon request of the responsible customs office to undertakings involved in foreign trade in the European Union.
Precondition for receiving an AEO cetification is to provide proof of care and knowledge for compliance of customs regulations.
For this reason we have the advantage of an accelerated approval procedure when we export goods because our goods and documents won't be controlled so often due to a better risk assessment.
We know: time is money. For this reason we promise fast processing of your enquiries and orders - usually within one day.
Offers will usually be made within 24 hours.
For warehouse orders a delivery within Germany usually takes place within 24 hrs.
All articles in our catalog are usually available. That means: short delivery times!
We are represented by 9 employees in South Africa.
Our office in the USA is solely manned by a competent technical and commercial person to handle all your needs .
In case there are difficulties with language, the brother of Mr. W. Maier provides all translations.
In Great Britain our main distributor for external fans is Axis Controls. All enquiries and offers for Great Britain will be processed by Axis Controls.
South America and USA are distributors. In the USA we are extending our structures with the aim to have one representative in each state.
You only need to provide us data like air performance, pressure, temperature etc and we will provide for the right fan for you.
Based on your enquiry the external fans or fan cowls are offered and manufactured exactly to fit your motor (mechanically and electrically).
We would be pleased to advise and select the right motor for you according to the valid ex-standards.
Our Sales Department understands you.
All kmmp employees in the Sales Department speak English, one person speaks Italian and another one speaks Russian. Do you speak French? A communication in French isn't a problem by Mr. W. Maier's brother.
Of course we also deliver small quantities. Sales of 1 piece minimum and a minimum order value of 40 EUR.
We manufacture all sheet metal parts ( cowls, external fans, slotted cover sheets, cover sheets etc) . If required we can also supply painted versions e.g.
We dispatch our products within Germany, outside Germany as well as overseas.
We dispatch worldwide according to valid export requirements.
We take care of the documents needed for e.g. DDP.
Monday - Thursday
07.00 a.m. - 09.30 a.m.
9.45 a.m. - 12.30 p.m.
13.15 p.m. - 16.00 p.m.
Friday
07.00 a.m. - 09.30 a.m.
9.45 a.m. - 12.30 p.m.